This website is the property of:
OMV Gas Marketing & Trading GmbH
1020 Vienna, Austria
+43 1 40440-0
Registered at the Vienna Commercial Court under: reg. no. FN 223028h
VAT no.: ATU54475900
Supervisory authority: Energie-Control Austria
Chamber membership: Austrian Federal Economic Chamber, Industrial Department, Association of Natural Gas and District Heating Supply Companies
Business purpose: Trading and sale of natural gas
Registered Trade: Trading and sale of natural gas
The contents of this website are the property of OMV Gas Marketing & Trading GmbH and/or its subsidiaries (hereinafter jointly referred to as: “OMV GAS”). Where information refers exclusively to subsidiaries, this is expressly stated.
In the interest of a reader-friendly flow of text, gender-neutral terminology has been used throughout our Websites: designation such as “employee” or “partner” are not gender specifics.
By using this website, you expressly agree to the following terms. The following does not apply if and to the extent contra-dictionary to mandatory law.
This website is subject to copyright protection. Unless otherwise stipulated, OMV GAS holds the copyright to all information and documents provided on this website. Duplication, reproduction or storage is permitted exclusively for personal, non-commercial use. Any other use, especially alteration of used content, is prohibited or permitted as a matter of exception only with the prior written consent of OMV GAS. The subsequent use of distinctive OMV GAS features (e.g. brands or logos) is expressly forbidden, irrespective of whether or not the symbol ® or ™ is used, especially the trademark OMV GAS is registered. The above provisions also apply to direct or indirect software downloads or usage via the OMV GAS website. In the event that external hyperlinks provide access to third party software, the terms and conditions of such product owners shall prevail and their rights are to be observed.
Rights extending beyond copyright protection must be respected and complied with by the respective website user; all rights are reserved by OMV GAS.
Exclusion of warranty and liability OMV GAS has taken every reasonable precaution and made every effort to keep the information provided on the website complete, accurate and current. However, please bear in mind and, as the case arises, excuse the fact that such information may be at least partially inaccurate or incomplete. OMV GAS expressly reserves the right to modify the information provided on this website without prior notice. OMV GAS offers absolutely no warranties or guarantees — whether explicit or implicit — with regard to any information provided on the website, consequently not for information which is directly or indirectly accessible via the OMV GAS website, for example through (hyper-) links.
OMV GAS excludes all liability for incorrect or incomplete information on this website. OMV GAS expressly advises that decisions based upon information provided on this website are exclusively within the user's scope of responsibility. OMV GAS shall in particular not be liable for direct material damages or for consequential or other damages of whatever nature arising for whatever reason in connection with direct or indirect use of information provided on this website, including information accessible via links.
OMV GAS provides no warranty or guarantee that this website or its contents remain available at all or without interruption, are without flaws or that flaws are remedied, or that the OMV GAS website or associated resources (e.g. servers) are free of viruses or other dangerous components. To the extent permitted by law, OMV GAS expressly excludes all liability for any damages whatsoever arising from the provision of the OMV GAS website or associated resources
This policy, together with our Terms and Conditions (see link on right hand side) of this website and any other documents this policy refers to is meant to inform you on which personal data we collect from you or that you provide to us through this website and how it will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Who we are
The data controller is OMV Aktiengesellschaft.
2. What kind of personal data do we process, and for which purpose and on what grounds?
In the process of operating this website, the Company will collect certain information (“personal data”) relating to identified natural persons or which can identify natural persons, which are provided by the users of this website directly (e.g. name, surname, postal address, e-mail address, telephone number) or indirectly (e.g. IP address). We will process personal data for the following purposes, based on the legal grounds indicated for each of:
When you are visiting our website, we are using cookies to automatically collect technical information that could identify the user, such as the IP address, the type of internet browser used for navigating our website, your operating system, domain name or domain host through which the user is browsing the website.
2.2. Answering your questions, requests or complaints
We will process your personal data, such as name and surname, email address, telephone number and any other information or details you may provide us with in the correspondence, in order to address and answer your queries, complaints or requests, depending on the communication channel you are contacting us, as described below.
Purpose: Answer your queries, complaints or requests by electronic correspondence (e-mail) or telephone: Legal Ground: The processing is based on a legitimate interest, allowing us to provide answers to your queries, complaints or requests.
2.3. Promotional campaigns
We will process personal data collected from you by filling in participation forms on our website or similar forms to organize promotional campaigns and/or contests or to award prizes to the winners of promotional campaigns, as well as to analyse the effectiveness of our promotional campaigns. Your participation to such promotional campaigns and/or contests is voluntary. Therefore, it is your choice to decide whether to offer us personal data, by filling in participation forms on our website or similar forms as provided by the rules of the promotional campaigns or contests.
a. Organize promotional campaigns and/or contests.
b. Processing data of the winners of promotional campaigns for the purpose of awarding the prize.
Legal Ground: Legitimate interest, consent
We will not publish the name, surname, photograph or other personal data of the winners of the promotional campaign and/or contest on our website, unless the data subject has provided us with his/her consent in this respect.
2.4. Direct marketing communications
We may process personal data to inform you about our products and services, promotional offers and for newsletter subscription. As a general rule, such personal data will be processed for direct marketing purposes only based on your consent and by using the communication channels (e.g. email, sms etc) you agreed with upon providing your consent. However, insofar you have provided us with your email address on the occasion of purchasing a product or service from us, we may use the email address, in compliance with the legal provisions in force allowing us to present you commercial communications regarding similar products or services, based on our legitimate interest in this respect; in such a case, upon obtaining the email address from you and subsequently, for each marketing message we may send you, we will provide you with the option to oppose to such utilization of the email address (unsubscribe).
a. Commercial communications regarding similar products or services
Categories of data processed: Email address provided on the occasion of purchasing a product or service from the Company: Legal ground: consent
b. Other direct marketing communications
Categories of data processed: As provided by the data subject upon expressing his/her consent, e.g. name and surname, e-mail address, telephone number: Legal ground: consent
2.5. Surveys, customers satisfaction studies and feedback from customers
We will process your personal data when you decide to participate to our surveys or market studies, customer satisfaction inquiries or when you provide feedback on our products and services. Such personal data will be processed for the above purpose only based on your consent, also having in view our legitimate interest to help us understand the customers’ needs and expectations about our products and services. Your participation to such surveys or market studies is voluntary. Therefore, it is your choice to decide whether to offer us personal data (such as name and surname, information regarding your preferences and shopping habits or other personal data that you may offer to provide), by filling in participation forms on our website or similar forms as provided by the respective surveys or studies.
Surveys or market studies, customer satisfaction inquiries or when you provide feedback on our products and Services: Legal Ground: consent, legitimate interest
Automated decision making and automated profiling
The personal data referred to herein are not subject to automated decision making, including profiling.
3. Who do we disclose your personal data to?
For reaching the purposes described above, the Company uses the services of various contractors.
Some of them are controllers on their own, such as Google and Facebook.
Some of them are third parties who are not intended to process the data but may have access to it upon fulfilling their tasks or interacting with the Company, such as technical maintenance companies, financial or legal auditors.
The personal data indicated above may also be made available or submitted to third parties in the following situations: (i) public authorities, auditors or institutions competent to exercise inspections on the Company’s business or assets, which ask the Company to provide information, by virtue of the latter’s legal obligations. Such public authorities or institutions may be ; (ii) to comply with a legal requirement or to protect the rights and assets of our company or other entities or people, such as courts of law; (iii) to third parties acquisitors, insofar the business of the company would be (totally or partially) transferred and the data subjects’ data would be part of the assets representing the object of the transaction.Further on, for the processing purposes set out above, we may share your personal data with the companies from the OMV group, companies which will be under the Company’s instructions in what concerns the processing of your personal data.
The persons and entities we may share personal data with are the following:
b) To answer your questions, requests or complaints, we may share your personal data to our call centre services providers;
c) For organising and managing the promotional campaigns, as well as to analyse their effectiveness we may send your personal data to advertising and marketing agencies, digital and social media agencies;
d) For direct marketing communications, we may send personal data to advertising and marketing agencies performing the communication on our behalf;
e) For conducting surveys, market studies, customer satisfaction inquiries or for obtaining our customers’ feedback on our products and services, we may share personal data to providers of survey or market studies / customer inquiries services.
4. Transfer of personal data abroad
In the context of the operations described above, your personal data may be transferred abroad to states in the European Union (“EU”) or European Economic Area (the “EEA”) .
We hereby inform you that any transfer performed by the Company in an EU or EEA member state will observe the legal requirements laid down by the GDPR.
In the event that personal data are being transferred to states that do not provide adequate protection for the processing of personal data, contracts are concluded to ensure legal conformity.
5. For how Long do we store your personal data
We will store your personal data only for the period of time necessary to achieve the processing purposes set out above, also by observing the legal requirements in force. In case the Company will ascertain that it has a legitimate interest or a legal obligation to further process your personal data for other purposes, you will be properly informed on this.
We estimate that the processing activities detailed above will require storing the personal data for the following periods:
2. Answering to your questions, requests or complaints: Maximum one Year
3. Organising and managing the promotional campaigns, the personal data: Maximum one Year
4. Direct marketing communications: Maximum 90 days
5. Conducting surveys, market studies, customer satisfaction inquiries or for obtaining our customers’ feedback on our products and services: Maximum one Year
6. Processing of data of children under the age of 14
All personal data processing presented herein refers exclusively to persons that are at least 14 years old. The use of the systems, as well as the results of the processing is forbidden to children under this age without the consent of their parents/tutors. In case despite our reasonable efforts to prevent it, such processing occurs, we will cease it upon noticing the fact that the users are under the age mentioned above.
7. Security of data processing
The Company hereby informs you that it constantly evaluates and upgrades the security measures implemented as to ensure a secure and safe personal data processing.
8. Rights of the data subjects
Within the context of the processing of your personal data, you have the following rights:
a. The right of access to the processed personal data: you have the right to obtain a confirmation whether or not your personal data are being processed, and, if affirmative, to have access to the type of personal data and to the conditions of processing, by addressing a request in this respect to the data controller;
b. The right to request the rectification or erasure of personal data: you have the possibility to request, by sending a request in this respect to the data controller, the rectification of inaccurate personal data, the supplementation of incomplete data or the erasure of your personal data in case (i) the data are no longer needed for their original purpose (and no new lawful purpose exists), (ii) the lawful basis for the processing is the data subject's consent, the data subject withdraws that consent, and no other lawful ground exists, (iii) the data subject exercises the right to object and the controller has no overriding grounds for continuing the processing, (iv) the data have been processed unlawfully, (v) erasure is necessary for compliance with EU law or Romanian law, or (vi) the data were collected in connection with the informational society services offered to children (if the case), where specific requirements regarding consent are applicable;
c. The right to request the restriction of processing: you have the right to obtain the restriction of processing in cases where: (i) you consider that the processed personal data are inaccurate, for a period enabling the controller to verify the accuracy of the personal data; (ii) the processing is unlawful, however you don’t want us to erase your personal data, but to restrict the use of data; (iii) in case the data controller no longer needs your personal data for the above-mentioned purposes, but you are requiring the data for establishing, exercising or defending a legal claim or (iv) you have objected to processing pending the verification whether the legitimate grounds of the data controller override those of the data subject;
d. The right to withdraw your consent for processing, when the processing is based on consent, without affecting the lawfulness of processing undertaken until that moment;
e. The right to object to the data processing on grounds relating to your particular situation, when the processing is based on legitimate interest and to object at any moment to the data processing for direct marketing purposes, including profiling;
f. The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly affects the data subject in a significant manner;
g. The right to data portability, meaning the right to receive your personal data, which you provided to the data controller in a structured, commonly used and machine-readable format and the right to transfer those data to another controller, if the processing is based on your consent or the performance of a contract and is undertaken by using automatic means;
h. The right to file a complaint with the Data Protection Authority and the right to address to the competent courts of law.
The exercising of the above rights may be performed at any time. For using these rights, we encourage you to use the form provided here. Also, in case you wish to withdraw your consent given for direct marketing purposes you have the possibility to use the “unsubscribe” option provided to you in every marketing communication.
You may address any question regarding this topics to the Data Protection Officer, who may be contacted using the following contact details:
Group Data Protection Office, Trabrennstraße 6-8, 1020 Wien, firstname.lastname@example.org
Links Access to websites via one of the (hyper-) links on this website is entirely at the user’s risk. OMV GAS bears no responsibility whatsoever with respect to such websites and expressly declares that these are operated independently of OMV GAS, lie within the scope of responsibility of the respective website owner, and that the user of any such website is to comply with its underlying conditions.
This OMV GAS website partly also uses so-called "retargeting cookies" of an external provider for online advertising on some pages. This technology enables OMV GAS to present its websites users relevant information on OMV GAS also on other websites they are visiting. This tracking cookie can associate your IP address, which browser you are using, the sites you visit before and after this OMV GAS website or capture ads on other websites that you are visiting. Such individual data is stored up to 13 months. The storage and use of all cookies can be deleted adapted or denied at any time in your browser settings.
Google AnalyticsThis website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. As OMV GAS activated the service of anonymizing all IP addresses, also your IP address will be shortened inside European Union and all other contract partners of the Agreement on the European Economic Area. Only as exception, your complete IP address will be transferred to Google servers in USA and anonymized there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Social MediaThis website uses plug-ins/functions of the social networks Facebook, Twitter and Google+. For data protection/privacy reasons, these are deactivated by default and must be explicitly activated by you during your use hereof. Before activating these plug-ins, please note the following information regarding the individual providers:
FacebookThis website uses social plug-ins of the social network facebook.com, which is operated by Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA. After the plug-in is activated through clicking the Facebook icon, a direct connection is established between your browser and the Facebook server. When this happens, Facebook is informed that you, with your IP address, have visited our site. If you click on the Facebook "Like" button while you are logged in to your Facebook account, you can link the content of our pages to your Facebook profile. This lets Facebook associate visiting our pages with your user account. Please note that we as the provider of the pages are not notified of the content of the data transmitted or of the use thereof by Facebook. For more information on this, please see the Facebook data protection/privacy statement at facebook.com/about/privacy. If you do not wish Facebook to be able to associate visiting our pages with your Facebook user account, please log out of your Facebook user account.
TwitterOur pages incorporate functions of the service Twitter. These functions are offered by Twitter, Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. When you use Twitter and the "Re-Tweet" function, the websites you visit are linked to your Twitter account and disclosed to other users. In the process, data are transmitted to Twitter, as well. Please note that we, as the provider of the pages, are not notified of the content of the data transmitted or of the use thereof by Twitter. For more information concerning this topic, please see the Twitter data protection/privacy statement at twitter.com/privacy. You can change your privacy settings on Twitter by accessing your account settings at twitter.com/account/settings.
Google+The +1 button lets you publish information worldwide. Via the Google +1 button, you and other users receive personalized content from Google and our partners. Google stores both the information that you entered for a piece of content +1 as well as information concerning the page you were visiting when you clicked on +1. Your +1's can be shown as tips together with your profile name and photo in Google services, such as search results or your Google profile, or in other places on websites and in ads on the Internet.
Google records information on your +1 activities to improve Google services for you and others. To be able to use the Google +1 button, you need a globally visible, public Google profile that must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name can also replace another name that you have used when sharing content via your Google account. The identity of your Google profile can be displayed to users who know your e-mail address or have other identifying information about you. In addition to the above-described uses, the information you provide is used in accordance with the applicable Google data protection/privacy policies. Google may publish aggregate statistics regarding the +1 activities of users or disclose these to users and partners, such as publishers, advertisers or associated websites
Choice of law and jurisdiction All disputes arising in connection with the use of the website are exclusively subject to Austrian substantive law, to the exclusion of the UN Convention on the International Sale of Goods and Austrian conflict of laws provisions.
The Austrian court with local and subject-matter competence for Vienna is agreed as the exclusive legal venue for all disputes directly or indirectly arising from use of this website.
Miscellaneous provisions Should individual sections of these provisions become ineffective, this shall not affect the validity of the remaining provisions.